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Chairman Miller Statement on Inspector General Report Regarding VA Crisis Line

Feb 17, 2016

Today, Chairman Miller released the below statement regarding the Department of Veterans Affairs Inspector General report examining VA’s Veterans Crisis Line.

 

“This report leaves many the most important questions unanswered, namely what happened to all of the veterans who were sent to voicemail or just gave up without leaving a message? No veteran in crisis should ever have to wait for service or be transferred without a positive hand-off, told to call another organization, or – worst of all – have their call terminated without receiving any assistance.  And while the report documents widespread failures in training among those tasked with responding to veterans, the larger issue is that this situation shows that the VA employees in charge of running the crisis line were asleep at the switch – utterly unfamiliar with the day-to-day operations of the program. In order to prevent problems like this from occurring in the future, those responsible must be held accountable and VA should be completely transparent with the public regarding the status of the veterans whose calls went unanswered as well as the steps the department took to get them the help they needed.” – Rep. Jeff Miller, Chairman, House Committee on Veterans’ Affairs